Refund policy
Returns & Exchanges Policy
Effective 12:01 a.m. Mountain Time, November 7, 2026. Orders placed before then keep our previous terms, including the flat $5 return label fee.
Our Guarantee
Wyoming Traders guarantees its products against defects in workmanship and materials for 90 days from the original purchase date. This guarantee does not cover normal wear and tear, misuse, neglect, accidental damage, improper care or altered garments. It does not limit any rights provided by applicable law.
Return Eligibility
We accept returns and exchanges requested within 30 days of your order date. Merchandise must be:
- Unworn, unwashed and unaltered
- In its original condition, with all original tags attached
- Free from odors, hair, dirt, stains and other signs of use
We may deny a return or reduce the refund when merchandise does not meet these requirements.
How to Start a Return or Exchange
- Go to returns.wyomingtraders.com, or select Returns & Exchanges in the menu or Start a Return or Exchange at the bottom of any page.
- Enter your order number and the email address used at checkout.
- Choose the items, a reason, and whether you want a refund or an exchange for a different size or color.
- Review your return label cost and submit.
- Print your prepaid label, pack your items securely, and drop the package off with the carrier.
You'll get email updates as your return is received, inspected and completed. Please use only the label we provide.
Return Shipping Labels
Standard returns and exchanges: we provide a prepaid return label, and the label cost, up to a maximum of $15, is deducted from your refund. On exchanges, you pay only for the label to send your item back, and we pay to ship your replacement. You'll see the exact cost before you submit.
Free returns and exchanges with Checkout Plus: if you added Checkout Plus at checkout, we cover the label to send your items back, whether it's a return or an exchange.
Always free: defective merchandise, an incorrect item shipped by us, or another verified Wyoming Traders error.
Original and expedited shipping charges are nonrefundable unless the return is due to a defect or our error. Checkout Plus fees are nonrefundable.
Restocking Fees
We do not charge a restocking fee on eligible returns.
Refunds
After your return is received and inspected, approved refunds are generally processed within 5–7 business days. Refunds go to your original payment method, less the return label cost (up to $15) when it applies and any nonrefundable shipping charges. Your bank or card provider may need additional time to post the refund.
Exchanges
Eligible merchandise may be exchanged for a different size or color within 30 days of your order date, subject to availability.
- We pay to ship your first replacement to US addresses, with or without Checkout Plus.
- If the replacement costs more, you pay the difference. If it costs less, we refund the difference after your return is processed.
- Replacement merchandise is not reserved until your return is processed. If it's unavailable, we may offer another item, store credit or a refund.
- Additional exchanges on the same order may require you to pay both return and replacement shipping.
Returns Involving a Free Gift
If you return merchandise from an order that included a promotional gift, the gift is yours to keep, even if you return your entire purchase or your remaining purchase falls below the qualifying amount. We will not deduct the gift's value from your refund; refunds apply only to amounts paid for returned merchandise. Free gifts have no cash refund value and are available only on qualifying US orders.
Final-Sale and Nonreturnable Merchandise
The following cannot be returned or exchanged:
- Items marked Final Sale
- Items from the Steals & Deals collection
- Custom or special-order merchandise
- Merchandise that has been worn, washed, altered, damaged or used, or has tags removed
- Gift cards
Defective or incorrectly shipped merchandise is still eligible for review regardless of a final-sale designation.
Defective or Incorrect Merchandise
Contact orders@wyomingtraders.com within 90 days of your purchase date if an item is defective or you received the wrong item. For verified defects or our errors, we'll provide a free return label and send a replacement or refund, depending on availability.
International Returns and Exchanges
International customers must email orders@wyomingtraders.com before returning merchandise. Prepaid labels may not be available. International customers are generally responsible for return shipping, customs charges, duties and taxes unless the item is defective or we made an error. International exchanges may be processed as a return and a new order, and free replacement shipping applies only to US exchanges.
Nothing in this policy limits mandatory consumer rights in your country or region.
Purchases From Other Retailers
Products bought from a Wyoming Traders retailer, marketplace or other third party must be returned to the original seller under that seller's policy.
Contact Us
Orders, returns and exchanges: orders@wyomingtraders.com
General questions: info@wyomingtraders.com
Phone: 307-885-7500
Wyoming Traders
332 Chadwick Bench
PO Box 262
Afton, WY 83110
